Overcap is an all-in-one platform combining live chat widgets, CRM with sales funnels and deal tracking, heatmap analytics, and AI assistant. It integrates WhatsApp, Telegram, Instagram, Email, VK, Avito, and web chat into a single inbox, eliminating the need for multiple subscriptions.
We were paying for Intercom, HubSpot, and a separate analytics tool. Overcap consolidates everything—live chat, CRM, heatmaps. The pricing is better, and our team doesn't have to log into five different dashboards anymore. Setup took a day, and customer support was patient with our questions. This is what an integrated platform should feel like.
We're handling 3-4x more customer inquiries than last year. Overcap's live chat widget keeps things organized, and the CRM helps us track repeat customers. The heatmaps showed us a broken checkout flow we didn't know about. Fixed it, sales improved. Best decision we made this quarter.
Раньше у нас была каша из разных мессенджеров и табличек. Теперь всё в одном месте. Омниканальный инбокс работает как надо, виджет чата кастомизировали под наш бренд за 20 минут. Поддержка отвечает быстро и по делу.
Раньше переключались между пятью разными приложениями. Теперь омниканальный inbox Overcap объединяет все—сообщения с сайта, соцсети, мессенджеры. Поддержка отреагировала на мой вопрос за два часа. Цена справедливая, функциональность покрывает то, что нам нужно.
We manage three websites and needed one platform to handle all customer conversations. Overcap's omnichannel approach is genuinely seamless. The AI assistant handles routine questions, which freed up our team for complex issues. The response time improvement alone has boosted customer satisfaction scores by 18%. Highly recommend.
До Overcap у нас был полный хаос с клиентами. Теперь каждая сделка отслеживается, видны все этапы, напоминания работают. Команда наконец знает кто за кем должен следить. Это изменило наш процесс продаж к лучшему. Поддержка тоже ответила быстро когда мы интегрировали с нашей базой данных.
Most AI chat assistants feel robotic, but Overcap's actually learns from your CRM data. It suggested follow-ups for stalled deals that made sense. Setup took an afternoon, and our team was productive immediately. Rare to find software this polished.
We've been using Overcap for 8 months now. The deal management is straightforward, and our sales team stopped losing track of where conversations were. The omnichannel inbox pulls everything together - emails, chats, messages in one place. Support responded to our integration questions within hours. Worth every ruble.
We switched from Pipedrive three months ago. The deal management interface is so much cleaner, and our sales team stopped complaining about slow load times. The omnichannel inbox saves us hours daily—everything in one place instead of jumping between email, WhatsApp, and Telegram. Support answered our integration questions within 24 hours. Worth every ruble.
We were guessing about user behavior for years. The heatmap analytics are detailed and actually accurate—we tested it by watching real sessions and the maps matched what we saw. Made changes based on the data and conversion went up 18%. The integration with our site was painless. Highly recommend if you want real insights instead of assumptions.
로그인하면 질문 또는 답변할 수 있습니다.
아직 질문이 없습니다.
