Terms of service

1. Who can review

You must be 16 or older (13 in the US, subject to COPPA). You must have a genuine first-hand experience with the business you are reviewing — buying a product, using a service, or interacting with their staff. Compensation in exchange for a review is prohibited under our policy and under FTC, CMA, and Roskomnadzor rules.

One review per customer per company per 12 months. You can edit your review afterwards.

2. What you can post

Honest, specific, on-topic feedback.

No personal attacks on individuals, no doxxing, no hate speech, no spam, no off-topic political messages, no copyrighted content you do not own.

We remove reviews that violate this policy. Repeat offenders get their account suspended.

3. Business profiles

Anyone can be listed; we curate from public sources (Wikidata, official company websites). To respond to reviews and edit your profile you must claim the business via /dashboard/claim and verify ownership through DNS, HTML, work-email, or manual review.

Claiming a business does not let you remove reviews or hide ratings.

4. Liability

Compasly publishes user opinions. We are not responsible for the accuracy of any individual review — they are the views of the people who wrote them.

To the maximum extent allowed by law, Compasly's liability is capped at €100 per claim. We never exclude liability for gross negligence or for matters that cannot be excluded by law (e.g. consumer rights in the EU, UK, RU).

5. Intellectual property

Reviews you write remain yours. You grant Compasly a worldwide, royalty-free licence to host, translate, and display them as long as your account exists.

The Compasly name, logo, and design system are our trademarks.

6. Disputes

Governing law: laws of the jurisdiction of the relevant Compasly entity (TBD upon legal incorporation).

EU consumers: you can use the EU ODR platform at https://ec.europa.eu/consumers/odr.

For any other dispute, contact /contact first — we resolve > 95% of cases without escalation.